Overview

We offer free returns and exchanges within 30 days of purchase. If 30 days have passed, we are unable to offer a full refund or exchange.

Eligibility

To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging. A receipt or proof of purchase is required to complete your return.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (food, flowers, newspapers, magazines)
  • Intimate or sanitary products
  • Hazardous materials, flammable liquids or gases
  • Gift cards
  • Downloadable software products
  • Certain health and personal care items

Please do not send purchases back to the manufacturer.

Partial Refunds

Partial refunds may be granted in the following situations:

  • Items with obvious signs of use
  • Opened media (CD, DVD, software, video games, vinyl records, etc.)
  • Items not in original condition, damaged, or missing parts (not due to our error)
  • Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will email you to confirm receipt and notify you of approval or rejection. Approved refunds will be processed to your original payment method within a specified number of days.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card company (processing times may vary)
  3. Contact your bank

If you still have not received your refund after these steps, please contact us at support@sylvanasfashion.com.

Sale Items

Only regular priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges

We replace items only if they are defective or damaged. To exchange for the same item, email us at support@sylvanasfashion.com and send your item to:

42 17th Avenue New York, 10001 412-Metro, Business Plaza, United States America

Gifts

  • Items marked as a gift and shipped directly to you: receive a gift credit for the return value; a gift certificate will be mailed upon receipt of the returned item
  • Items not marked as a gift, or shipped to the gift giver: refund will be sent to the gift giver

Free Return Shipping

We provide free return shipping on all eligible orders. Simply contact us to initiate your return, and we will guide you through the process at no cost.

For high-value items, we recommend using a trackable shipping service. We do not guarantee receipt of returned items.