Frequently Asked Question
Find answers to common questions about shopping, payments, shipping, and returns.
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, American Express, and Discover. We also support PayPal, Apple Pay, Google Pay, and Shop Pay for faster checkout. All transactions are processed securely through PCI-compliant payment gateways.
Is my payment information secure?
Yes, your security is our priority. Our website uses SSL encryption (HTTPS) to protect your data during transmission. We do not store your full credit card details on our servers. All payments are processed through secure, PCI-DSS compliant third-party processors.
Why was my payment declined?
Common reasons for declined payments include: insufficient funds, incorrect card information, expired card, or bank security blocks. Please verify your details and try again. If the issue persists, contact your bank or try an alternative payment method.
When will I be charged for my order?
Your payment method will be charged immediately upon order placement. You will receive an order confirmation email once the transaction is complete. For pre-order items, you may be charged when the item ships.
Secure Payment
We use industry-standard encryption to protect your payment information.
Fast Shipping
Orders ship within 3-5 business days from our US warehouse.
30-Day Returns
Free returns within 30 days for a full refund or exchange.
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Sales tax is calculated based on your shipping address and applicable state and local tax laws. The exact amount will be displayed at checkout before you complete your purchase.
Browse our products and click “Add to Cart” for items you wish to purchase. When you’re ready, click the cart icon and select “Checkout.” Follow the prompts to enter your shipping and payment information to complete your purchase.
No, you can checkout as a guest. However, creating an account allows you to track orders, save your shipping information for faster checkout, and view your order history.
Once your order ships, you will receive an email with a tracking number. You can also log into your account and view order status in the “My Orders” section.
Orders can be modified or cancelled within 1 hour of placement. Please contact us immediately at support@sylvanasfashion.com or call +1 (212) 555-0387 for assistance.
We offer free returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging. To initiate a return, contact us at support@sylvanasfashion.com or visit your account dashboard. Refunds are processed to the original payment method within 5-7 business days after we receive your return.
Standard shipping takes 3-5 business days. Express shipping (1-2 business days) is available at checkout. Orders placed before 2 PM EST ship the same business day. You will receive a tracking number via email once your order ships.
Currently, we only ship within the United States. We are working to expand our shipping options. Please subscribe to our newsletter for updates on international shipping availability.
If your order arrives damaged or defective, please contact us within 48 hours at support@sylvanasfashion.com with photos of the damage. We will arrange a free replacement or full refund at no cost to you.
Our customer service team is available Monday-Friday, 9 AM – 6 PM EST. Reach us via email at support@sylvanasfashion.com, phone at +1 (212) 555-0387, or through the contact form on our website. We aim to respond to all inquiries within 24 hours.